reach your customers anywhere, on any channel.

The platform provides an omnichannel communication model allowing interactions via email, SMS, WhatsApp, Messenger, Chatbots, and Push Notifications. Predefined communications can be used for different interactions, either for clients or internal users.

increase customer satisfaction with real-time communication.

With dot.Ticketing you can create templates and use them to activate communications through respective channels for different customer actions such as online registration, password reset, new ticket bookings, customer care cases, and status updates.

make your best, better.

With advanced routing rules, you can assign any ticket, call, email, chat, or text to the best qualified and available agent. Unify logic across a multi-vendor environment and use all communication channels to provide an unforgettable customer experience that meets your SLAs.
Push Notifications